My Personal Tribute can be read here Dave Mendoza

Thomas A. Fuentes passed away peacefully at 11:55 p.m. on Friday, May 18, 2012 at his home in Lake Forest, California. (10/16/1948 – 5/18/2012)

By MARTIN WISCKOL / THE ORANGE COUNTY REGISTER

Tom Fuentes, the longtime chairman of the county Republican Party who increased the GOP stronghold over the county and then watched demographic changes roll back those gains, died Friday night surrounded by family at his Lake Forest home after a battle with cancer. He was 63.

Tom Fuentes, then head of the Orange County Republican party listens to former presidential candidate Steve Forbes speak to gathering of Orange County Republicans in Newport Beach in 1999. Click on the “More photos” link below to see a slide show of Fuentes.

See a slide show of Fuentes.

Fuentes served as a trustee of the South Orange County Community College District from 2000 until his death. He was also active in the Roman Catholic Church, and served as communications director for the Roman Catholic Diocese of Orange from 1977 to 1989. He was co-founder of the Second Harvest Orange County Food Bank of the Society of St. Vincent de Paul, and received several papal honors, including being named a Knight of Malta.

“Tom put Orange County on the map politically – he made it a conservative county that was important to anyone in politics, ” said political commentator Bruce Herschensohn, who credits former boss Richard Nixon for introducing him to Fuentes.

“He said, ‘You’ve got to know Tom Fuentes,’” Herschensohn recalled Saturday morning. He also noted that visiting presidents and presidential candidates “always wanted to sit next to Tom.”

“Presidents want to be seen next to those who are respected,” he said, echoing the tribute to Fuentes he gave at the county party’s Flag Day dinner on June 13, 2011. “And they also appreciated it on a personal level, because Tom was friendly and easy to be with.”

Doctors had hoped to have dealt with Fuentes’ cancer with a liver transplant, but the disease spread to his lungs.

Fuentes acknowledged his failing health at the Flag Day event, but also showed that his barbed humor and uncompromising politics were intact.

“Yes, your old chairman has cancer,” Fuentes told about 1,000 of the faithful gathered at the Hyatt Irvine event. “Many of you have stood with me when we have battled cancers within our party, cancers from the left. Tumors like (registered Republican) Arnold Schwarzenegger…. Time has proven us right. In the long run, we have won these battles. I will stand with you in our ideals until I can stand no longer.”

Fuentes rose from his hospice bed on Sept. 8 to attend a Newport Beach rally for presidential candidate Rick Perry. With tubes feeding oxygen through his nose, he stood from his wheelchair to give an invocation in a clear, strong voice.

Fuentes also traveled to Los Angeles to accept a Lifetime Achievement Award at the Sept. 17 convention of the California Republican Party, and gave a six-minute speech that criticized both Schwarzenegger and former GOP gubernatorial candidate Meg Whitman. In November, he attended a Perry fundraiser in Newport Beach, and he continued to welcome friends to his home until shortly before his death.

“He was the greatest chairman our party has ever had or will ever see,” current county GOP Chairman Scott Baugh said. “Tom was a warrior for conservative values. He was a fighter who was undaunted by the odds, whether he was fighting political enemies or the very cancer that took his life.”

A sixth generation Californian, Thomas Alexander Fuentes was born on Oct. 16, 1948, in Los Angeles. At 12, he walked precincts for presidential candidate Nixon. In 1962, he moved with his family to Orange County.

He attended Santa Ana College, where he twice served as student body president. In 1970, he received a B.A. in government from Chapman University, where he was the GOP club’s president. He worked his way through college at a hotel near Disneyland.

In 1971, he was hired as an aide to county Supervisor Ronald Caspers and the following year was appointed to the county GOP’s governing Central Committee. Caspers drowned along with 10 others when his sailboat sank in 1974 – Fuentes was supposed to be on the boat but canceled at the last minute. Fuentes then quit his job, resigned his political post and entered St. Patrick’s Seminary in Menlo Park to study for priesthood.

The endeavor was short-lived, however, and he returned to the county and was elected back to the Central Committee in 1976.

“People joked that the problem wasn’t that he wanted to (be a) priest, it was that he wanted to be pope,” said Bill Christiansen, who spent eight years as county GOP executive director under Fuentes. “Tom said he thought (people at the seminary) said he was going to celebrate, not that he was going to be celibate.”

In 1983, Fuentes helped found the Second Harvest Food Bank with retired Rockwell controller Dan Harney. The nonprofit has since distributed 272 million pounds of donated and surplus food through 470 member charities. Harney had the idea and Fuentes had the contacts.

“Tom had the gift of being the consummate networking and fundraising guy,” said Bob Whiton, a former chairman of the food bank. “He knew everybody.”

Fuentes was particularly known for launching and emceeing an annual Second Harvest fundraiser known as the No Lunch Lunch, at which attendees initially were served bread and water on newspapers so they could get a taste of the life of those less fortunate.

In 1985, Fuentes was elected county GOP chairman. By the mid-1990s, Republicans had taken control of every congressional and state legislative seat in the county. He was the emcee for hundreds of fundraisers and candidate appearances, and often the county’s most visible cheerleader of Republican – and especially conservative – causes.

“Tom, of course, never hid his opinions,” said Kathy Tavoularis, who worked under Fuentes for 10 years. “Even if the tide was against him – which wasn’t often – he was forceful and clear and unflinching. You always knew where Tom stood and so did those who were involved with the political arena.”

Fuentes’ loyal supporters continued to dominate the county party, but rumblings of dissatisfaction were growing over his polarizing positions on social issues and his sometimes domineering leadership style. In 1998, a new – and short-lived – group called Republicans for New Directions advocated moderation on social issues and wanted Fuentes replaced. It got 11 candidates elected to the 80-member GOP Central Committee.

Fuentes continued to prevail in intra-party squabbles, winning re-election to the chairmanship in 1999, 2001 and 2003. But the divisiveness became increasingly public.

“Tom was a friend and mentor to me and countless others,” Baugh said. “He continued to give guidance and counsel to so many of us up until the final days of his life. … His style and commitment to conservative values has left an impact that is indelible and will continue to guide us as we move forward in our fight for freedom and limited government.”

Fuentes remained in the public eye on a smaller scale thanks to his post as a trustee for the South Orange County Community College District, to which he’d been appointed in 2000. He was subsequently elected and then twice re-elected.

Fuentes became a senior fellow with the Claremont Institute for the Study of Statesmanship and Political Philosophy and served as a director for Eagle Publishing Inc., in Washington, D.C.

His political appointments included being named by President George W. Bush as a member of the Legal Services Corporation Board of Directors. Then-Speaker Dennis Hastert appointed Fuentes in 2006 to serve as his designee on the Board of Advisors of the United States Elections Assistance Commission in Washington, D.C. Then-House Minority Leader John Boehner re-appointed Fuentes to the post.

Fuentes is survived by his wife, Jolene, and their three children: Michelle 26; Thomas (“T.J.”), 25; and Joseph (“Joey”) 18.

Funeral and memorial arrangements have not been finalized.

The family asks that friends and well-wishers not call or email at this time.

The family asks that those wanting to make donations in Fuentes’ memory send them to the Carmelite Sisters of the Most Sacred Heart of Los Angeles, Attn: Advancement Office, 920 E. Alhambra Road, Alhambra, CA 91801 or St. Michael’s Abbey of the Norbertine Fathers, 19292 El Toro Road, Silverado, CA 92676.

By Dave Mendoza

My Personal Tribute to a Great Man: Leader of Community, Knight of Malta honor, and a founder of the Second Harvest Food Bank.

In 1988 I recall attending a leadership summit for young adults. I was a lanky kid with bleached blonde hair, without owning a tie or dress shoes. It was at that time I recall growing up in a household which was economically rated at best, lower middle class. In my pre-high school years, my father worked at times two to three jobs to earn enough savings towards our first home in Huntington Beach, California. Orange County itself was an education, philosophically and as a location which fosters the old adage “Who and What will I be” when I grow up. At that leadership summit, I saw an entirely different world of formality, yes, but of ideas which I long held of my own articulated at that podium by the event’s speakers. One of those speakers was Thomas A. Fuentes, – the “Chairman” i.e., “Mr. Orange County.” He was a fifth generation Mexican-American with a booming voice that resounded throughout the room to the young aspirants throughout the room. He was an image that day of the Horatio Alger credo. A man from simple origins himself, with economic and political liberty as the ethos of his DNA – and that young man gravitated himself to the powerful and the political and became one of its own. He became synonymous with Orange County’s culture and the mandatory visit of those desiring California and the nation’s leadership mantles. I saw all of this in the man that spoke that day. More significantly, that day as I heard his story recollected as he shared it within the center of the room, I knew that life story had to be an evolution of my own. Over 20 years later it did. Aside from the talent acquisition industries more commonly familiar thought leaders, Thomas A Fuentes was “America’s Got Talent” of the early 1990s for me and I didn’t have to sing or dance or light fire to juggled objects – I simply needed to identify my core beliefs and my own gravitas. Thomas A. Fuentes saw it within me as a young man and he forced it out of me and gave me my first stage and an audience listened to me, because they saw Tom lead me up the podium on one than many other occasions.

You can assume that day I befriended him. I did. The relationship evolved over the years by introductions at one event to another until one day he took me aside and asked me to join him and his colleagues for dinner after he walked off the stage. Soon after, he called me to inquire if I would like to join him at an Ambassador’s diplomatic reception in Los Angeles. I was taken to my first, high-end restaurant where he was welcomed by awaiting fans within the corp of waiters who knew of his generosity. I would see this first hand at many dinners following at venues known and unknown – his aura was appreciated without limits or barriers of class. His kindness was legendary to the bus boy to the chef of many an establishment.

It must of looked odd to the powerful that he was accustomed to that he took to me. I was awkward, ill-mannered and badly attired especially for the venues we attended. When I spoke they listened, first because I was “Tom’s friend” but then I learned I had something to say. Tom helped with the presentation. He took me to get fitted with my first suit. He noticed a large brush in my pocket and taught me to minimize what I carry to the essentials. I went to my first country clubs where the wealthier chatted and I learned they had problems just like anyone else, they had condolences and secrets shared just as others had. Their personal lives where often more complicated or as painful and the luxury in the parking lot was often that silver lining. Tom had a summary comment after each introduction had passed and he would remark on what I noticed and what I often failed to. Every walk was a willing padawan’s tale as instructed by a jedi in his infinite wisdom.

There is a lot I can share but where I can and would we would lose readers in divergent views of partisan political agendas. This is my memorial to a man, and whereas I cherished his convictions and remain dedicated as such – they were my own then and now -he was more than a listening choir and I more so to him. He was my friend. He was a father figure of the most beloved kind. My own father, respectfully stated, was not one to teach how to use a hammer, or “how to” on a variety of matters. My home was a broken one, to describe it as dysfunctional is being generous. I learned by trying and failing, often. As good fortune would have it, I found someone who voluntarily and without self interest, cared to, in Tom Fuentes. He didn’t simply teach me to be the man I am today, “God Family Country” as my motto – he taught me that great deeds are often quietly dispatched. He taught me manners, literally, handing me the paperback memoirs of George Washington’s Book of Manners where my elbows were oft put at a dinner party. The art of the handshake, the tenor and limits to a compliment given and how to be taken, he taught me belief in one’s self was not by skill or desire but by conviction. Above all, he taught me to be comfortable in my own skin – and he started that journey. The special feeling of being something more important than self.

It was the personal side of Tom that I recall fondly as well. He made his philosophy tangible to others. Tom the leader, was also quietly man of the less fortunate. He founded the Second Harvest Food Bank and it was in such efforts his cadre of the powerful and the wealthy was put to its most ambitious use. He would shop garage sales, at first I thought it an amusing eccentricity – until I learned where would would drive to next and it was in those side trips he would find a perfect gift that had sentiment to a moment shared with a friend, or an appliance he knew someone needed but could ill afford. Every misfit object had a use.

Tom took me twice to Baja Mexico where he introduced me to a magnificent, family owned restaurant and hotel on the beach. He had seen the place develop from a small escape to extra floors and landscaping. The trips were actually an opportunity. We would deliver displaced wiring and cables for artisan families to create necklaces or other crafts to sell to market, and huge bags of beans, flour and rice to streets without roads or running water. He had quietly sponsored children with polio, and other illnesses, to visit specialists within the United States. He checked upon them and their family, regularly. I can tell you, his car trunk loaded with garage sale items, donated scraps and the like in no exaggerated manner – actually laid the foundations for impoverished families make craft work into small businesses that led to jobs in those communities. Floors of shanty town homes were built one on top of another as a direct result of helping others help themselves. I personally witnessed within one of these households two pictures adorned with flowers; Pope John Paul II and Thomas A. Fuentes.

I collaborated on over 25 campaigns up and down California’s length in the time I knew Tom, I started a group than grew into 800 strong that participated in the elections process. I gave a speech in front of 10,000 across the area we now know as John Wayne Airport and Tom introduced me then as he had at so many other events. I met Ronald Reagan, twice. I went through two cars Tom provided to me as gifts – the ‘drivable’ ones to that got me from A to B (most of the times LOL). In these instances I now had a variety of ties, dress shirts and other outward examples of being a ‘grown-up’ – but more importantly I had matured into someone who had the confidence to do so with Tom’s guidance. Becoming a guest at his family dinner table, babysitting Michelle, and his sons T.J. and Joey – it was an extended family to me. I will never forget those Thanksgivings I was welcomed to dine with Tom and Jolene and their kids, nor the times I had my girlfriends visit for his input.

20 years later, I regret that I became less involved in that part of life, the public life – and grew into my own career, had a family and moved from California to Denver. We saw less of each other and yet I connected with family within Facebook, or called and emailed my latest events. Our calls were less frequent, however I made sure that every highlight of life was communicated with him. When we last spoke I called to inquire about his progress with his liver transplant.

He knows I have a beautiful wife, two incredible children, three dogs – two of them named in a manner he would appreciate with a smile. He doesn’t know of my travels overseas and my adventures, but he would be proud I’d like to think. He doesn’t know about “Six Degrees from Dave” – but he knows me and that is all that simply matters.

Recently, It must be coincidence or divine intervention I did a random search online for a news feed on Tom’s name while settling into bed to sleep with my iPhone in hand. I learned that his cancer returned and that he was terminally ill. I was distressed to learn the announcement was last August 2011 and feared the worst that I may have missed his passing and funeral.

Thankfully my friend Nicole Suydam, CEO of the Second Harvest Food Bank of Orange County, let me know there was still time to reconnect with my friend, Tom. I would have never forgiven myself if I learned after the fact and I had not had a chance to pay my respects in person.

As good fortune would have it, I had planned already to fly in to John Wayne from my home in Denver next week on March 3rd, Thursday night through Sunday early afternoon to take my 5 year old daughter Siena Blue to Disney as a surprise with her brother, Tino, who is now 19. I had planned the trip due to an obligation to give a speech in Singapore the week of her actual birthday on May 14th. The timing of that return to Orange County with my children was a coincidence was left me awestuck.

It would mean the world to me to have my children meet someone who had such an instrumental influence in my life. The man who bought my first suit, who had me babysit his children, visit Mexico to feed the poor, provided me the opportunity to serve as Field Representative for Orange County for President in 1992, introduced me to dignitaries and handed me my first Volunteer of the month award. So many experiences I would need bullet points to collect my thoughts – but above all he was a father figure to me who I cherished then and to this day.

He welcomed my request to visit him this week with an email I read yesterday. I was enjoying a favorite past time of mine, buying aspens to plant along the side of my backyard. I read it alone in my car in the parking lot and I am not embarrassed to state that I wept as I read it. He deserves my tears.

“I am sure that Our Lord has good in store for you, ahead.I am sure that you have been a good and devoted husband and father. May Our Lord reward you. Thank you for all the kindnesses, friendship, and courtesies that you have done for me in years past.”

Online search for a researcher has many benefits, but allowing me this one last chance to pay my respects to a great man was an unexpected one. This moniker of “misfit of unwanted toys” was once me as a lad, and he saw it differently. I look forward to my children seeing him in bed, seeing Tom as the one who took me under his wing, taught me to be a man of virtues and helped their father learn how to. My children are blessed recipients as a direct result of his guidance to share wisdom, to employ leading by example, and to love others yet to be known.

Indeed, Tom laid the groundwork into making me much of who I am today. The “El Dave” moniker as I am known in my industry, would most assuredly never exist in the form and extent as it stands today had it not been for Thomas A. Fuentes. “Making Others Famous”, “Passing it Forward” – are all things he personally instilled within me. I say this with no false emphasis, no pretense of flattery – but with all the force of my being.

Thank you Tom. You are a devoted humanitarian, father, husband, and friend. Our Lord will reward you and our own memory of your life; so well lived for so many, and it will remain our compass.

You are loved my friend.

Readers, please help me honor Tom by helping those in need. Of all his life’s passion his dedication to the “Second Harvest” is a lasting legacy to tens of thousands who have benefited. Please donate in tribute to his own contributions to the community HERE:

ABOUT SECOND HARVEST

In partnership with over 470 member charities, the Food Bank helps feed more than 240,000 individuals each month. Those served include the working poor, children, seniors on fixed incomes, single parents, the disabled, the homeless and individuals experiencing medical emergencies or recent job layoffs.

Of course there is a blizzard outside and I’m about to fly out for a week …. but …. Life has a funny way of reminding us it’s one big roller coaster and Heidi’s my co-pilot! Congratulations to us on the first decade of what is clearly an amazing and enduring love… (Hat tip DM!)

I got you a huge present but the snow has sadly blocked the UPS truck. I also ordered fresh flowers and a troupe from Cirque de Soleil to arrive at our door … ah but the snow.

I even had a rainbow orderd …. but its overcast

But alas …. what does matter is …. I remembered! I mean, I have you honey.

UPDATE: @flyfrontier responds to hundreds of tweets in support of my complaint by – lyng to each tweetr and saying they responded to me today to address my concerns. This has now become a story worthy of chapter in a book, similar to the Dell story recounted in “What would Google Do” by Jeff Jarvis. Here they make matters worse by silently DM each tweeter “Our Customer Relations team has reviewed this matter and responded to Mr. Mendoza.” Making statements divorced from the truth is bad for your brand. Or fantastic for a Social Media Awakening against your company.

Thank You for spreading the word on Twitter with tweets like “@davemendoza Twitter Boycott @flyfrontier #flyfrontier Campaign–4 year old’s Surprise Disney Birthday Present Ruined, http://bit.ly/9oEWJt” OR tweets like #flyfrontier, shame mistreating @davemendoza & my family! Ruining 4 yr old’s birthday! Make sure you add @flyfrontier & #flyfrontier so that their company gets to see the ping back!

My family planned for months to enjoy the ultimate memory – the expression on the face of my soon to be 4 year old daughter’s face when we walked up to the front gate of Disneyland. It wasn’t easy but we managed to use the code word “The Mouse” for three months that is … until Frontier Airlines forced us to tell her.

Here are the facts of the most despicable customer service and flight experience my family and myself ever experienced.

We called the general customer service number first, then a supervisor, then spoke to complaints, Ryan
Ford at 3pm MST. (he can be reached at 720-374-4200 press option 2) Each of my attempts to communicate to management have fallen to deaf ears and the so-called ‘investigation of facts’ by Ryan Ford is humorous if it wasn’t based on such an outrageous reconstruction of events divorced from the truth.

RE: Flight 260
may 13th, 2010, Thursday at 1:05 pm
Denver, CO to Orange County Airport, California
file number: 375117
Airline Record Locator (PNR): BXYVOI

For the first time ever as luck would have it, my family is put on standby because the airline sold more seats then were available. We were given tickets to board with rows separate from each family member, obviously that would not due given we had a 4 year old.

The front desk at the gate was very hospitable, particularly a brunette female who followed the entire situation and was the only sympathetic ear to the disastrous events that followed. I do not recall her name.

Upon boarding the flight attendant, Cynda, was inattentive from the onset and seemed more inconvenienced than we were at waiting for seats to open that could accommodate our three family members.

I sat temporarily next to my wife I think on the second row while my 4 year old daughter, Siena Blue, sat on her lap. The man sitting near the window seat was bald, about late 40′s to early 50s in age.

My daughter has never had flight fear but upon crossing the threshold of the plane she started to cry. This is a common experience on my own flights and nothing louder or unusual about her cry compared to other children on board. The man completely over reacted immediately covering his ears and cursing, “this is bullshit” and said he wanted to sit on another row. I welcomed it and told him that her reaction was normal for her age – and in fact had he not made a commotion she was about to be calm within 5 minutes before the flight started.

The man responded immediately with an insult “Not the way I raised my children”

I told the man that he may want to follow through with his instincts if it bothered him so much and take another row. He replied “Why don’t you go back to where you came from, suggesting he thought I was Mexican (I’m a Spaniard and my wife is from Finland). I was appalled.

The man then said explicitly he intended to hit me in the face when we boarded off the plane.

I then said he did us all a favor saying that, and that I intended to report it. At that moment he immediately clicked the button for the flight attendant and instead reported that I threatened him, which witnesses in other rows I am sure would attest was an outright lie.

The flight attendant, “Cynda (sp?), came and immediately asked our family to leave the plane without once asking what happened neither to us nor the actual instigator.

I was shocked and tried to explain what happened and she said it didn’t interest her.

My wife, my four year old and I were forced to stand by the plan door, the three of us, as people boarded and stared at us, completely humiliated. Looking at my little girl now doubly upset asking
“Daddy why are we in trouble?” Was I bad? Why are these people mad at me?”

Looking at the tears on her face and my wife’s red eyes – I was instantaneously stirred by feelings of both tragic sorrow, indignation – and heart pounding rage.

The front desk person at the gate came up and she asked what happened and we told her and she wondered why the man was not at least likewise asked to leave the plane. That was our point from the onset. A blonde woman, I think they call her a GSE, came up and was hostile but at least heard my account but then went to the flight attendant and asked what happened. Of course, this seemed bizarre as I explained to her that the flight attendant would have no idea nor credibility since she never asked us nor the man what happened.

We stood there I estimate 15 to 20 minutes in front of the door and my daughter was terrified and we had to calm her down because of it and ruin the surprise that we were taking her to Disney for her birthday. It infuriated me that we had to explain it to her in this way within such a hostile environment

I was upset more than anything that no one bothered to ask the man nor that he suffered any inconvenience as we had and sat comfortably in his chair alone while we were stared at by passengers.

I told the GSE I wanted to press charges and she said If I did that we would surely miss our flight and the birthday party that night at her Godfather’s home that evening.

We then were allowed to board at the last minute and made to sit in back while our carry on was in the front were that man was.

No one ever apologized to us. The Flight Attendant refused to give us her name when I directly asked her upon reboarding the plane and I could not see her name tag. It took a fellow flight attendant who was kind, to tell us that the flight attendant in question was named Cynda. (I am guessing on the spelling).

We wanted to report and file a complaint immediately upon landing however we did not know where to do so at Orange County Airport, CA. When we returned near midnight on Sunday the offices all seemed closed. I called immediately on Monday and spoke to two low level people by phone and neither could help or offer anything. I then called Tuesday. No one contacted us four business days after ….

Now thirteen days later that is until Twitter became involved that I assume Frontier Airlines would take notice. It’s become a viral campaign. It makes a dad smile.

There are so many wrongs in this story about how not to treat passengers that it would be compelling.

Here is the best part … yesterday I received a call from Frontierbafter my 6x or 7x calls In personally initiated. I was told that their ‘investigation’ finds that that ‘we were never asked to leave the plane, they – were doing us a favor by removing us from the hostility and trying to find us a seat. Here are the facts as my family experienced them:

1) We were not once told they were doing other than removing us from the plane and we and not the offender were made to stand by the plane door.
2) If in fact they were trying to accommodate us – they would have left us in the mess hall area of the cabin
3) The attendant was hostile and never allowed me to tell our story which ensures that their attempt to help us keep away from the offender is contradicted when she cut me off each time to try to ask why and to tell her what happened first hand.

When Ryan Ford, The Frontier Airlines Customer Service Representative called, he had the nerve to be surprised I was unhappy, in fact, he did that classic maneuver that elevates one’s blood pressure – putting me on hold until I calmed down – for five minutes, until I finally hanged up the phone. Why pre tal would anyone be less angry when they put you on hold as if the onus is on you the customer not to be upset?

To add insult to injury @flyfrontier sent a direct message via twitter “flyfrontier: Can I offer you a $50 voucher for each passenger?”

My family’s humiliation and the loss of a child’s innocence is worth a $50 voucher? Really.

We invite the readers of this blog to consider the events as described. If you have had bad experiences with Frontier Airlines, or if you find the events as stated objectionable – the most effective way to communicate your dissatisfaction is to inform them via your Twitter posts.

As members of the staffing industry we all talk abut Candidate Experience and engagement. If we don’t call attention to everyday stories of customer service we lose a valuable bench mark of how to attract, rather … we repel. If you care RT “@davemendoza Great @flyfrontier Twitter Boycott Campaign – 4 year old’s Surprise Disney Birthday Present Ruined, http://bit.ly/9oEWJt

How to you directly let Frontier Airlines know they failed you and your friends? Easy. Frontier has an agressive campaign monitoring Twitter references about their company. I know this first hand. @flyfrontier and #flyfrontier

A video compilation of our family trip last week to celebrate our daughter’s 4th birthday at Disneyland